Buzz Bingo Customer Service
Are you hosting a Customer Service Week Bingo party? Your guests will love playing Customer Service Week Bingo Bingo! Download 2 free pages of Customer Service Week Bingo Bingo including instructions and a randomized call sheet.
We have lots of tools to help you keep track of time, stick to your budget, and take a break from playing if you'd like to. Our tools are for everyone – lots of Buzz Bingo members use them. The “Postcode Bingo” Game. A game which is easy to play while advisors are taking calls is “buzzword bingo”. However, this game runs the risk of delivering a negative experience if advisors try to use all the words on their card at once. So many contact centres choose to play postcode bingo instead. Keep your copy atop your notebook, like you're taking notes. Each time a speaker uses a buzzword for the first time, circle it. Every time you reach a multiple of 10, take a drink.
| Ask a customer on a phone call 'Is there is anything else I can help you with?' | Have No Triage Underway Resolvers on your Worklist | SME a Peer | Turn a Frown Upside Down – Make an Irate Customer Happy | Ask a customer if they are Very Satisfied with your Service |
| Use the Cube to get a Question Answered | Learn something new (work related) to share in your team huddle | Warm Transfer a Customer | Obtain via phone call valid information or supporting documentation to move forward on a dispute | Advise the customer of the Customer Satisfaction Survey when ending a phone call |
| Obtain a 98% adherence (not including days off) | Assist With or Take Ownership of an Absent Peer's Work Item | Manager's Special | Close a 90 dispute | No Blank Resolvers on your Worklist |
| Call a customer to acknowledge receipt of their dispute | Call a customer to close a billing inquiry | Share a Best Practice in your team huddle | Note RDS/DTS that customer was contacted and expectations were set | Call a customer and CDWC a Sustain |
| No RDS's over 5 days on your Worklist (Assigned and Claimed) | Receive a Rave Review | Negotiate an Efficiency with a customer | Send an ECard | Claim all RDS's in Assigned within 30 minutes of your tour start |
Host Instructions:
- Decide when to start and select your goal(s)
- Designate a judge to announce events randomly or as they happen
- Cross off events from the list when announced
- First to get any line (up, down, left, right, diagonally)
- First to get the four corners
- First to get two diagonal lines through the middle (an 'X')
- First to get all squares
- Check off events on your card as they occur
- If you complete a goal, shout 'Bingo!'. You've won!
- The judge decides in the case of disputes
| No RDS's over 5 days on your Worklist (Assigned and Claimed) | Learn something new (work related) to share in your team huddle | Participate in a Customer Service Week Activity | Turn a Frown Upside Down – Make an Irate Customer Happy | Complete a Qualified Ready Now RDS |
| SME a Peer | Send an ECard | Receive a Rave Review | Claim all RDS's in Assigned within 30 minutes of your tour start | Close a 90 dispute |
| Send an Internal Rave Review | Use the Cube to get a Question Answered | Manager's Special | Ask a customer if they are Very Satisfied with your Service | Close a 120 dispute |
| Call a customer to acknowledge receipt of their dispute | Obtain a 98% adherence (not including days off) | Ask a customer on a phone call 'Is there is anything else I can help you with?' | Call a customer to close a billing inquiry | Negotiate an Efficiency with a customer |
| No Blank Resolvers on your Worklist | Have No Triage Underway Resolvers on your Worklist | Assist With or Take Ownership of an Absent Peer's Work Item | Note RDS/DTS that customer was contacted and expectations were set | Call a customer and CDWC a Sustain |
Host Instructions:
Buzz Bingo Customer Services
- Decide when to start and select your goal(s)
- Designate a judge to announce events randomly or as they happen
- Cross off events from the list when announced
- First to get any line (up, down, left, right, diagonally)
- First to get the four corners
- First to get two diagonal lines through the middle (an 'X')
- First to get all squares
- Check off events on your card as they occur
- If you complete a goal, shout 'Bingo!'. You've won!
- The judge decides in the case of disputes
With the experience of the consumer now being one of the leading drivers in commerce, customer service is more critical to success than ever before. How a business caters to the needs of customers and more importantly, how a business is able to make a customer feel, is arguably to single most important factor in deciding whether a transaction will take place.
The ability of a business to attract and retain customers depends largely on how they are able to deliver outstanding customer service, with the age of online reviews giving further importance to this ability. This is why businesses of all sizes and sectors need comprehensive customer service objectives to ensure they’re delivering.
Read on to find out the five most important customer service objectives that every business needs.
Connecting Emotionally with Customers
Giving customers an experience that resonates emotionally with them translates to sales and brand loyalty. This is the reason that Apple invests such huge resources into their Genius Bar service in their stores.
The point of the Apple ‘Geniuses’ is to give an impression of total dedication and care the needs of the customer, which in turn helps them feel that they are receiving a premium service. An emotionally resonant customer service experience requires time to be made for each individual customer.
Universal Customer Care
This brings us onto the next key objective; universal customer care. This means that a business should be easily and widely accessible to customers for any reason. When done successfully it looks a lot like the digital customer service offered by gaming company Buzz Bingo, which offers round-the-clock customer service and an easy-to-use live chat feature that customers can access for smaller, simpler queries.
Buzz Bingo Customer Service 24 Hour
A business must feel completely accessible and contacting a customer service agent should take less than a minute.
First Contact Resolution
Customer Service Bingo Card
Resolving a customer service issue the first time indicates good performance. Studies have shown that is a customer have to contact a company a second time for a single query, their satisfaction drops by as much as 90%. Having the resources and capability to deal with a customer service situation as and when it occurs is absolutely crucial if you want to retain customers and drive up sales.
Consistent Experiences
Buzz Bingo Customer Service Live Chat
Customer service should not only be outstanding 100% of the time – it should also be consistent. If a customer has a completely different experience the second time around, even if that experience is a better one, it will give the impression that staff are poorly trained and that the company does not actually care enough to have a system in place.
Buzz Bingo Customer Service 1-800
The global airline Emirates goes to great lengths to ensure that an experience flying with them is the same, whether you’re flying London to New York or Shanghai to Tokyo. Ensure that all staff members in customer-facing roles have a comprehensive and consistent training experience. Every customer deserves equal treatment, and an impression of unfairness can be one of the biggest killers of sales and brand loyalty.
At the end of the day, customer service is all about sales. Your customer should be seen as your most precious asset and partner and treated accordingly, or they’ll go elsewhere.